Shipping policy
At HK Swift, we are committed to providing fast and reliable delivery across the United Arab Emirates (UAE). Please read our shipping policy below before placing your order.
Processing Time
- All orders are processed within 24 hours after they are confirmed.
- Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Time
- We currently deliver across the United Arab Emirates (UAE).
- Estimated delivery time is 2–3 business days after your order has been processed.
- Delivery times may vary slightly depending on your location or unforeseen circumstances.
Shipping Charges
- Shipping charges (if applicable) will be displayed during checkout before you complete your purchase.
- We may offer free shipping on selected products or promotional campaigns.
Order Tracking
- Once your order has been dispatched, you will receive a confirmation message with your tracking details (if available), allowing you to monitor your shipment.
Delivery Information
- Please ensure that your shipping address and contact number are correct when placing your order.
- HK Swift is not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.
Delayed Deliveries
While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to weather conditions, public holidays, courier issues, or other circumstances beyond our control. We appreciate your patience and understanding in such situations.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact our customer support within 48 hours of receiving your order. Kindly include your order number and clear photos of the item so we can resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding shipping or your order, please contact our customer support team. We are always happy to assist you.
Thank you for shopping with HK Swift!
